Our Terms and Conditions

These Terms and Conditions govern your use of our platform at riviera-aud.com, operated by Riviera Gaming N.V. under Anjouan licence ALSI-202508063-FI2. Read them before you register, deposit or claim any offer.

Accepting Our Terms

By ticking the acceptance box at registration, by logging in, or by placing a single wager on our platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect from the moment your account is created and remains in force for as long as your account stays open, whether you play actively or not.

• These terms form the entire agreement between you and us regarding your use of the platform.
• If any clause is held unenforceable, the remaining clauses continue to apply in full.
• English is the governing language of this agreement; translations are provided for convenience only.

Who May Register

Age, residency and identity

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if higher. Players residing in the United States, the United Kingdom, the Netherlands, Belgium, Israel, Iran, Iraq, Syria or North Korea may not register or play. One account per person, per household and per IP address; duplicate accounts are subject to closure and forfeiture of winnings.

• You must provide accurate personal details at registration and keep them up to date.
• You are responsible for keeping your login credentials confidential.
• We are required to verify your identity, address and payment method before your first withdrawal (KYC); verification usually completes within 24 to 48 hours.
• You must not register on behalf of another person or use the platform through an intermediary.

Deposits, Withdrawals, Verification

Moving funds on our platform

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Litecoin. The minimum deposit and minimum withdrawal are each 30 AUD, and we charge no fees on deposits or withdrawals. Withdrawal limits are 8,000 AUD per day, 32,000 AUD per week and 80,000 AUD per month, and most withdrawals are processed within 0 to 24 hours after verification.

• Withdrawals must generally be returned through the same method used to deposit, where the method allows it.
• We may request documents at any time to satisfy our anti-money-laundering obligations.
• Accounts dormant for 12 consecutive months may be charged a reasonable administration fee after notice, and we may close accounts dormant for 24 months.
• Large or unusual transactions may require additional verification before release.

How Our Bonuses Work

General promotion rules

Bonuses, free spins, cashback and tournament prizes carry their own terms, and those specific terms sit alongside the general rules below. A welcome package, a Monday reload or a weekend free spins drop is credited only once per person, per household and per payment account. Unless a promotion states otherwise, bonus funds must be wagered before winnings become withdrawable.

• Wagering requirements must be completed within the stated validity period; unused bonus funds and winnings expire after that period.
• While a bonus is active, the maximum permitted bet is 5 AUD per spin or round unless the promotion states otherwise.
• Certain games may be excluded from wagering contribution; the game list in each promotion is binding.
• Placing single wagers equal to or greater than 40 percent of an active bonus to build balance, then switching to low-volatility play, is treated as irregular play.
• We may cancel, withhold or reclaim bonus funds and related winnings where promotion terms are breached.
• We may withdraw or amend any promotion at our discretion, always honouring terms already earned.

Conduct We Do Not Permit

Fraud, abuse and misuse

Our platform is intended for fair, recreational play. Any attempt to gain an unfair advantage, defraud us or other players, or manipulate our systems gives us the right to suspend the account, void wagers and withhold winnings. We may report suspected criminal conduct to the relevant authorities.

• Opening multiple accounts to claim bonuses more than once or to evade limits.
• Chargebacks, reversed withdrawals or disputed payments after playing with deposited funds.
• Collusion, chip dumping, syndicate play or coordinated bonus abuse.
• Use of bots, scripts, automated tools or any software that interferes with the platform.
• Accessing the platform from a restricted country, including through VPN, proxy or IP masking tools.
• Exploiting software errors, mispriced games or payout glitches; affected wagers are void.

Setting Limits and Self-Exclusion

Tools we provide

You may set deposit limits, loss limits and session reminders in your account settings at any time, and you may request a time-out or full self-exclusion by contacting our support team at [email protected], available 24/7. Reductions to limits take effect immediately; increases take effect only after a cooling-off period. If we notice signs of gambling harm, we are obliged to contact you, suggest support resources and, where warranted, apply protective measures to your account.

• Self-exclusion blocks access to your account and bars new registrations from the same details for the chosen period.
• Reality checks can be enabled to display session time and net result reminders.
• Free, confidential help is available from Gambling Help Online on 1800 858 858.
• Anyone affected by your gambling may request that we exclude you, and we will act reasonably on such requests.

Closing Accounts and Complaints

Your rights and our process

You may close your account at any time by contacting support; we will process the closure and return any withdrawable balance to a verified payment method. If we close an account for a breach of these terms, we will notify you and state the reasons, subject to legal and security constraints on disclosure.

• Step 1: raise your complaint with our support team, who will acknowledge it promptly.
• Step 2: if unresolved, escalate to our complaints team for review; you will receive a reasoned response.
• Step 3: disputes not settled internally may be referred to the Anjouan licensing authority.
• These terms are governed by the laws applicable to our Anjouan licence; you retain your consumer rights under your local law where they cannot be excluded.

When We Change These Terms

Updates and notification

We may amend these Terms and Conditions from time to time to reflect changes in law, our licence conditions, payment providers or our services. The current version is always published on this page with its effective date, and material changes are announced by email or an in-platform message at least 7 days before they take effect for existing players.

• Continued use of the platform after the effective date constitutes acceptance of the amended terms.
• Changes required by law or our regulator may take effect immediately with prompt notice.
• We recommend reviewing this page regularly; the onus of staying informed rests with you.
• Terms already accrued to you before a change, such as an active bonus, are honoured under the version in force when you claimed it.

Frequently asked questions

How old do I have to be to play at Riviera Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher. We verify your age during KYC before your first withdrawal.

Can I have more than one account?

No. We permit one account per person, per household and per IP address. Duplicate accounts may be closed and winnings withheld.

What documents do you need for verification?

A photo ID, proof of address and payment method verification. Review typically completes within 24 to 48 hours.

How will I know if the terms change?

Material changes are announced by email or in-platform message at least 7 days before taking effect, and the current version is always published on this page.

Can I exclude myself from the platform?

Yes. Contact [email protected] or use your account settings to request a time-out or self-exclusion, and we will apply it promptly.