Our Commitment to Safer Play
Gambling at Riviera Casino should stay a form of entertainment, never a way to make money or escape problems. This page sets out every tool we offer, how to recognise when play is turning harmful, and where to find free, confidential help in Australia.
How We Protect Our Players
We hold licence ALSI-202508063-FI2 from Anjouan, and player wellbeing sits at the centre of how we run this site. Every account we operate is monitored for patterns that suggest distress, such as sudden increases in deposit frequency, failed deposits in a row, or sharp reversals after significant losses.
When our systems flag concerning behaviour, our trained support team reaches out privately and points you toward the tools on this page. Reality checks appear on screen at intervals you choose, showing your session time, net position and total wagered for the current sitting. Our live chat and [email protected] address are staffed 24/7, so a real conversation is always minutes away.
Warning Signs to Watch
Questions worth asking honestly
Problem gambling rarely announces itself. It tends to build quietly, which is why we encourage every player to check in with the signs below now and then, without judgement.
- Chasing losses with larger or more frequent bets to win money back
- Hiding your play, deposits or account balance from family and friends
- Borrowing money, selling possessions or using bill money to gamble
- Gambling for longer than you planned, or being unable to stop a session
- Feeling irritable, anxious or restless when you try to cut down
- Neglecting work, study or relationships because of time spent gambling
- Gambling to escape stress, loneliness or low mood rather than for fun
- Lying about wins, or minimising losses when asked about them
Tools You Can Activate Today
Every control below is free, available immediately, and sits under Responsible Gaming in your account profile. You can adjust most settings yourself at any time; increases take effect after a 24-hour cooling period so decisions are made calmly.
| Tool | What it does | Where to activate |
|---|---|---|
| Deposit limit | Caps the amount you can deposit per day, week or month | Account → Responsible Gaming → Limits |
| Loss limit | Stops play once your net losses reach a set figure | Account → Responsible Gaming → Limits |
| Wagering limit | Restricts total bets placed in a chosen period | Account → Responsible Gaming → Limits |
| Session reminder | On-screen pop-up of time played and net result at intervals you pick | Account → Responsible Gaming → Reminders |
| Reality check | Automatic summary of session length shown every 15, 30 or 60 minutes | Account → Responsible Gaming → Reminders |
| Cooling-off period | Temporarily locks your account for 24 hours to 30 days | Account → Responsible Gaming → Take a Break |
| Self-exclusion | Blocks your account for a longer or permanent term, with reactivation only on request | Account → Responsible Gaming → Self-Exclusion |
Self-Exclusion Explained Clearly
We support self-exclusion terms of 24 hours, 7 days, 30 days, 6 months and permanent. During the term, your account is locked: deposits, play and promotional offers are all blocked, and we remove you from marketing communications. You cannot shorten a term once it begins.
Your balance stays yours. Any funds in your account remain safe and can be withdrawn through the withdrawal methods you have verified, including bank transfer, Visa, Skrill and cryptocurrency. Open bets already placed are settled normally and the winnings, if any, can be withdrawn at any time during the exclusion.
For fixed terms of 30 days or 6 months, the account reopens automatically when the period ends. A permanent exclusion can only be reversed by a written request to [email protected], followed by a review with our responsible-gambling team after a minimum 24-hour reflection period. We may ask you to confirm that circumstances have genuinely changed before restoring access.
Keeping Minors Off Our Site
You must be at least 18 years old to hold an account with us. Our KYC process requires a valid photo ID, proof of address and payment-method verification before your first withdrawal, and accounts flagged as underage are closed immediately with all deposits refunded.
If minors have access to your devices, we strongly recommend parental control software such as Net Nanny or Qustodio, plus browser-level filters that block gambling domains. Never leave your session open on a shared device, and never let anyone under 18 watch or take part in play, even casually.
Free Australian Support Services
Sometimes the right step is a conversation with someone outside the casino. These Australian services are free, confidential and available regardless of whether you play with us.
- Gambling Help Online — 1800 858 858, gamblinghelponline.org.au — free 24/7 telephone and online counselling
- Lifeline — 13 11 14, lifeline.org.au — 24/7 crisis support if gambling is affecting your mental health
- Financial Counselling Australia — 1800 007 007, ndh.org.au — free, independent financial counselling via the National Debt Helpline
- Gamblers Anonymous Australia — gaaustralia.org.au — free peer-support meetings in every state
Talk to Our Support Team
Our live chat operates around the clock, and you can ask for the responsible-gambling desk by name; the agent will route you to a trained team member rather than a general queue. Email [email protected] with the subject line "Responsible Gaming" and we respond within 24 hours.
You do not need to be in crisis to contact us. If you simply want help setting a limit, a reality check, or a short break, say so and we will walk you through it step by step. Asking for a tool is never recorded against you and never affects your VIP standing.
Frequently asked questions
How long does a self-exclusion last at Riviera Casino?
You can choose 24 hours, 7 days, 30 days, 6 months or permanent exclusion. Fixed terms end automatically, while permanent exclusion requires a written review request before access is restored.
Can I withdraw my balance during self-exclusion?
Yes. Your funds remain yours and can be withdrawn at any time through your verified withdrawal methods. Open bets are settled normally.
Can I increase my deposit limit straight away?
Decreases apply instantly, but increases take effect after a 24-hour cooling period so the decision is made calmly rather than in the moment.
Where can I get free help in Australia?
Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. Lifeline (13 11 14) offers crisis support, and the National Debt Helpline (1800 007 007) provides free financial counselling.