Talk to our team at Riviera Casino
Our customer care team works around the clock, every day of the year. Whether you have a question about a withdrawal, a bonus term or your account verification, here is exactly how to reach us and how fast we reply.
Reach us any hour, any day
Live chat
Open the chat window by tapping the speech bubble in the bottom right corner of any page on riviera-aud.com. Our care team answers there 24/7, including public holidays. Median first response is under 2 minutes, and most chat issues are resolved in the same session.
Write to [email protected] for anything that needs detail, screenshots or attachments. We reply within 30 minutes on average and always within 24 hours. Attach your account username and, for payment matters, the transaction ID so we can match your case instantly.
Channel overview
Here is a summary of every contact route, our service hours and the response window you can count on.
| Channel | Where to find it | Hours | Response time |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of any page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 | 30 minutes average, 24 hours max | |
| Formal mail | Registered office address | Business days | Up to 10 business days |
What our team handles
Account and KYC
Stuck on verification? Send us your photo ID, proof of address and payment method evidence through the secure upload in your profile. Our compliance team reviews documents within 24 to 48 hours, and we notify you by email the moment your status changes.
Payments
Deposits via PayID, Neosurf, cards, e-wallets or crypto land instantly. If a deposit has not appeared within 15 minutes, or a withdrawal is pending longer than our 0 to 24 hour processing window, contact us with the transaction ID and amount in AUD.
Other matters
We also handle these everyday requests.
- Bonus and promotion questions, including wagering on the 100% welcome package up to 3,200 AUD with 600 free spins
- Technical faults: game freezes, loading errors, display issues on mobile browsers
- VIP tier questions, cashback rates and tournament entries
- Responsible gambling support, including setting deposit and loss limits
Get confidential gambling support
If your play feels like it is getting away from you, tell us in live chat and ask for a session limit, a time-out or full self-exclusion. We apply cooling-off periods from 24 hours up to permanent closure on request, and the request takes effect immediately.
For independent, free and confidential counselling, contact Gambling Help Online on 1800 858 858, available 24/7 anywhere in Australia. You can also call Lifeline on 13 11 14 if you need urgent emotional support.
Check these before you write
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- Check the FAQ in the site footer: answers to deposit, bonus and verification questions are already there.
- Open your profile and view your KYC status: pending documents show the exact stage of review.
- Review your transaction history under the wallet tab: pending withdrawals, their status and timestamps are listed.
- For bonus questions, reread the promotion terms on the offer page: wagering of 37x and the 14 day validity window are stated there.
Have these details ready when you contact us: your username, registered email, the approximate time of the issue and any transaction or bonus IDs. With that information our agents typically resolve payment queries in a single reply.
Formal mail and media enquiries
Registered operator
Riviera Casino is operated by Riviera Gaming N.V., licensed by the Anjouan authority under licence ALSI-202508063-FI2. Formal correspondence, including legal notices and KYC document submissions by post, should be sent to our registered office. Contact live chat or [email protected] first and we will provide the mailing address and a reference number for your letter.
Press and partnerships
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Frequently asked questions
How fast do you reply to emails?
We answer emails within 30 minutes on average and always within 24 hours. Live chat replies come in under 2 minutes, 24/7.
Is support available on weekends and Australian public holidays?
Yes. Live chat and email support run 24 hours a day, 7 days a week, every day of the year, including holidays.
Can I get help with self-exclusion?
Yes. Message us in live chat and ask for a time-out or self-exclusion. We apply it immediately, from 24 hours up to permanent closure. Gambling Help Online is also there for you on 1800 858 858.
Why is my withdrawal still pending?
Our processing window is 0 to 24 hours, and withdrawals are only released after KYC verification, which takes 24 to 48 hours. If your withdrawal exceeds both windows, send us the transaction ID by email.
Do I need a promo code to activate the welcome bonus?
No promo code is required. The 100% bonus up to 3,200 AUD with 600 free spins activates automatically on your qualifying deposit of 30 AUD or more.